![]() ![]() Many other PowerDVD 10 Ultra users are able to successfully play the Distric 9 blu-ray disc without problems but I couldn't get it to work on my computer. The District 9 disc is a hybrid disc because it contains both the HD movie and a PS3 game. It is the "District 9" blu-ray and it gives the "unsupported format" error message. (Contact your computer or blu-ray drive manufacturer for the latest firmware for your drive.)Ħ - I have one disc that PowerDVD 10 Ultra won't play on my system. This is why blu-ray drives need to have their firmware periodically updated so they can support the latest security changes ("improvements"). (You can sometimes get around this requirement with third-party programs like AnyDVD HD described below.)ĥ - Blu-ray security is not static-it is updated from time to time and this means that newer discs may not play on older players. It is usually best to have just one media player installed for blu-ray playback-unless you know for certain that your particular combination of players will work together.Ĥ - Blu-ray disc playback requires a secure system that supports HDCP from end to end. For example, Arcsoft's TotalMedia Theatre software (a competing media player) is known to cause trouble if PowerDVD 10 is also installed. Remember to turn back on your security software afterward before you reconnect to any network including the internet.ģ - PowerDVD 10 is not compatible with some of the other HD media players. If you suspect that this is a problem, the solution is to remove PowerDVD 10, disconnect your computer from all networks, including the internet and temporarily turn off all antivirus, antispyware, antimalware and firewall software. You could check the logs of your security software to see if they intervened during the installation. ![]() (Contact your computer or video card manufacturer for the latest driver.)Ģ - Some overly aggressive security software can interfere with the PowerDVD 10 installation and you may NOT receive an error message during the installation process. Drivers that were okay with older versions of PowerDVD may not work with version 10. It is strongly recommended that you remove your existing video drivers and install the latest versions before you install PowerDVD 10. Sometimes the error messages are not accurate and do not convey the true cause of the problem.ġ - PowerDVD 10 requires current video drivers. Any one of them can cause trouble, including unsupported disc errors. The place to start is with your PowerDVD 10 Ultra installation. Plus, in Alain's case, there are additional issues when attempting to play a copy of an HD blu-ray movie from a hard drive. There are a number of things that can cause the kind of trouble you are reporting. ![]()
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